Refund Policy

1. Instant Digital Goods & Vendor Content

Timber provides the infrastructure and checkout tooling for independent vendors to sell digital access and assets (such as Discord roles, digital files, software keys, or exclusive channels). Due to the instant, intangible, and easily duplicable nature of digital content, all sales are final and non-refundable once delivery has taken place or automated Discord access has been provisioned.

2. Platform Exemption & Vendor Discretion

Timber acts strictly as a SaaS technology provider and marketplace infrastructure for independent vendors. Timber does not process, authorize, or issue refunds on behalf of individual vendors under any circumstances. We do not have the legal authority to evaluate disputes over vendor deliverables or override individual store policies.

Any requests for refunds, exceptions, or purchase cancellations are subject entirely to the discretion and store terms of the specific vendor from whom you purchased the item. If a vendor explicitly agrees to grant a refund, they must execute it directly through our provided vendor dashboard. Buyers must reach out to the respective Discord server or vendor team directly.

3. Discord In-App Subscriptions (Pro & Ultra)

Platform subscriptions to Timber Pro and Ultra tiers are billed, managed, and processed directly through Discord's In-App Subscriptions (Premium Apps). Discord operates as the merchant of record for these subscriptions.

All billing management, recurring renewals, cancellations, and refund evaluations for these tiers are governed exclusively by Discord's Refund Policy. Timber does not store your payment credentials and cannot issue direct refunds for Discord in-app purchases.

4. Waiver of Right of Withdrawal

By completing a checkout purchase through Timber, the buyer explicitly acknowledges and agrees that the fulfillment and delivery of the digital goods begins immediately upon completed payment. Consequently, the buyer waives any statutory right of withdrawal or cooling-off period under applicable consumer protection legislation once access or digital assets have been delivered.

5. Chargebacks and Fraudulent Disputes

Initiating fraudulent payment disputes or chargebacks (such as falsely claiming an unauthorized transaction after receiving access or digital goods) is strictly prohibited. If an illegitimate chargeback or dispute is detected, Timber reserves the right to permanently blacklist the associated Discord user ID, email address, and IP address from accessing any server or service hosted across our entire infrastructure.